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The devastated parents of a lady who passed away alongside her boyfriend after ingesting poisoned lemon-flavored alcohol express they are desperate for accountability.

Greta Otteson, in her thirties, and the man, thirty-six, were located without life on the day after Christmas in Hoi An, the Southeast Asian country, as a consequence of lethal substance ingestion.

Hours earlier, she had texted her parents, her relatives, to say she had "a terrible ill feeling possible" and was going to sleep, but she did not awaken.

The barman who allegedly prepared the limoncello was arrested in the winter month and is being detained without charge. The family say they have had minimal communication from the investigators.

"This is about answers," said Greta's dad, noting: "They cannot find closure."

Toxic alcohol is a type of alcohol typically used in industrial supplies, gasoline and engine fluids.

It is like drinking alcohol, which is intended for alcoholic drinks, but it is cheaper and more toxic to people as a result of the way it is handled by the human system.

In Mr and Mrs Otteson's house in their community, the Welsh county, a pair of square bags sit next to the stairs – one has a soft toy sitting on top, the other, a childhood memento.

They hold their children's cremated remains.

"The urns remain in the home with the family," shared Paul, a retired worker. "The family want to lay them to peace, but we feel we can't do that until we get a clear answer."

The woman had been living in Hoi An with her partner, her international boyfriend of about 24 months, where the couple ran a accommodation offering units to travellers.

She was an only child, referred to by her dad as "wonderful", a "independent soul" and a "committed professional" who studied in Wales, Paris and America.

During late 2024, Greta's dad, seventy-one and the mother, 70, had travelled to Southeast Asia, getting to know Greta's partner for the initial occasion, and the two announced their engagement shortly afterwards.

"Their time together proved beautiful – everyone were so joyful," mentioned Greta's parent, who described Arno as "quiet but extremely smart" and someone he "dreamed to have as a son in law."

In their trip, the family ate a multiple times at Good Morning Vietnam, a well known establishment, where they appreciated the meals and accepted free shots of handcrafted limoncello at the finish.

Some weeks later, when Paul and Susan had departed their trip and were attempting to choose a Christmas gift for the young couple, they thought back to the venue and its containers of their specialty drink and decided to arrange delivery for a few of them for delivery to their loved one's house.

It was a step that would have the most devastating results.

Within hours of consuming the drink, Greta contacted her parents on the holiday to say she had a terrible sickness and was noticing vision issues but ignored suggestions from family, and a visitor who had stopped by, to obtain medical help.

The couple were pronounced dead in individual areas of the home on December 26. Hours later, the parents were on a plane to the country.

Greta's dad remembered the significant online theories that followed as well as the struggle to navigate the formalities of handling a death in a foreign country.

Soon quickly before autopsies confirmed the victims had succumbed from severe toxic ingestion.

In early this year, investigators arrested a employee who worked in a eatery in the city for "disregarding rules on food safety" by "utilizing previously utilized strong non-consumable alcohol, along with tap water, lemon peel and sweetener to create two bottles of the drink."

As per Vietnamese legal codes, the offence could lead to a potential jail time of a lengthy period.

Numerous of individuals are poisoned by methanol annually in the region, based on reports from medical organizations.

Greta and Arno's deaths came just a short time after six people were killed of toxic consumption in Laos, a nation which is next to Vietnam.

Paul and Susan were informed investigations take a long time in the country, with the likelihood of a suspect being held for a year before being charged or released.

The family shared the delay for answers was becoming intolerable.

"We just want accountability," stated Paul. "We can't move on. Susan says to me every morning when we get up, 'have you heard information? Have there been changes?' I have to say 'nothing, no news yet'."

"This situation is about accountability," he noted. "Closure for me and Susan would be naming the people at fault and taking legal action against them."

Paul and Susan explained they also felt "extremely angered" the restaurant where they had requested the product was operating as usual and had not formally expressed regret.

"The owners just continued as if nothing has taken place," said Greta's parent.

For the family, the sorrow is still very fresh.

The father